Support

Webmail (aka TWIG)

1. Go to the Page

• start your web browser and go to http://webmail.fire2wire.com/ or
• just click the webmail link on our home page

2. Login

• Enter your user name in the first box
• Enter the password for that user in the second box
• Click the "Log In" button

3. Reading Your Mail

• You are now at the main screen, this shows all the mail you have ¹
• Your Emails are listed one per line. The "Status" column shows you if the mail has been read or not. The other columns indicate the date the server receved the email, the email address of the person who sent the mail, and the subject of the email if there is one.
• To see the contents of an email click on the link in the "Subject" column
• to return to your inbox, click the "mail" button at the top of the screen

4. Deleteing Old Mail

You can delete mail in one of two ways:
• You can click on the small dot next to the status icon. It will then be replaced with a trash-can icon.
• You can check the box to the right of the email's size and then click the "Delete Selected" button at the bottom of the page. This will delete all the messages that were checked.
• You can now click the "Empty Trash" button at the top of the page to remove all the messages marked with a trash-can icon.

5. Composing New Mail

• First click the "New Message" button at the top of the page.
• Next, type the email address of the person you are sending the mail to in the "To:" box. If you want to send the mail to more then one person you can list their addresses in the "To:", "Cc:", or "Bcc:" ² boxes separated by commas.
• You may also want to add a subject or a file attachments ³ to your email in the appropriate boxes below
  
• At this point you may type the text of your message into the large text box below the header information you just filled out (the To, Subject, etc. boxes).
• To finsh up just click one of the "Send Now" buttons located above and below the large text box. That will send the message to whomever you listed in the "To:", "Cc:", and "Bcc:" boxes

6. Logging Out

• When you are done click the "Logout" button at the top right hand corner of the page

Misc Notes

1. Webmail only shows the mail that is currently on the mail server. If you use another program, like MS-Outlook, to check your mail, it will retrieve your mail from the server. So, the mail is then stored on the local computer and is therefore no longer accessable from webmail.
   
2. "Cc:" is the carbon copy field. This works similarly to using a typewriter and carbon paper, only without the mess. Each person receives a copy and all the addresses in the "To:" and "Cc:" fields are visible to the recipient.
   
   The "Bcc:" field is the Blind carbon copy field. As the name implies, the recipient can't see who else the message was sent to. You may not want to use this because many SPAM filters block bcc's.
   
3. Email etiquette discourages sending large attachments. Thay take a long time to send and receive and tend to cause mail delivery problems.